Job Descriptions
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Job Description - Unclassified
Developed for Equal Opportunity 

Academic Affairs, Operations & Strategy Coordinator

Class Code
Pay Grade
Position Group
Date Issued
Date Revised


Directs the Office of the Provost in the coordination of decision-making processes and in solving problems through research and analysis initiatives. Develops recommendations for the Office of the Provost to improve the efficiency and effectiveness of policies and procedures. Reports to the Assistant to the Provost and Senior Vice President for Academic Affairs.


Duties/essential functions may include, but not be limited to, the following: 
Responsible for reducing the complexity of day-to-day operations by conducting research and analysis initiatives/projects.

Collaborate with the Provost to strategize, plan and problem solve; provide liaison services with others in the university to ensure successful implementation of policies and procedures.

Provide consultative services and support for Academic Affairs departments/units.

Serve as a liaison / point of contact for improvement initiatives outside the Office of the Provost.

Provide input on economic and strategic viability for new project initiatives.

Assist with the development of strategic communications.

Serve on various department, division and University committees.

Perform related duties as assigned.


Bachelor’s degree in Business Administration, Higher Education, Organizational Science or related field and a minimum of two years relevant professional experience; or a combination of education, training and experience equivalent to an Associate degree in IS/CS plus four years of experience including:  integrating information technology solutions with divisional business processes.  conducting and/or facilitating operational and process analyses.  generating recommendations and specifications for divisions/units.  performing analysis and judgment outside established protocols.

Preferred Qualifications:

Prefer related work experience to be in higher education.

Knowledge Of:

Complex business processes and best practices; including ability to determine user functional needs *
Process analysis techniques / methods and project management *
Personal computer applications (i.e. MS Office Suite) *

Skill In:

Written and interpersonal communication with the ability to communicate effectively with all components of the university (faculty, staff and students) and external constituents – including public speaking / public relations *
Critical thinking, decision-making and solving complex problems that cross multiple academic areas *
Transforming broad project scope and goals into detailed work plans with tasks, accountabilities, dependencies, milestones and deadlines *

Ability To:

Conduct and/or facilitate operational and process analyses *
Perform analysis and judgment outside established protocols; seek, collect and analyze data to effectively summarize for appropriate executive management-level decisions *
Manage concurrent projects; to set and effectively balance priorities; to provide timely status updates highlighting potential issues/problems *
Generate recommendations and specifications
Establish and maintain cooperative working relationships with technical staff, user departments and end users *
Work independently as an effective change agent, and as part of an interdepartmental project team *
Conduct effective training and presentations *
Maintain a high level of quality control *


Asterisk (*) indicates knowledge, skills, abilities which may require assessments. Assessments could take the form of interview questions, a request to provide work samples or a written or practical test to assess job related competencies.

Working Conditions/Physical Requirements:


Diversity Statement

Kent State University is committed to the creation and nurturing of a diverse community of individuals through inclusive excellence. Diversity involves recognizing the value of differences and the inclusion of all members of the community including those that experience discrimination or under representation. This is a core value of the organization as we strive for a culturally diverse student body, faculty and staff that reflect the multicultural nature of Ohio, the nation, and our world.
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.