Job Description - Unclassified
Developed for Equal Opportunity

Director, Program Management, Kent State Online

Class Code	Pay Grade	Position Group	FLSA	Status	Date Issued	Date Revised
UAP69	09-AA	1D	Exempt	Unclassified	11/03/2016	09/20/2022

BASIC FUNCTION:

Develop and direct program management support and resources in partnership with academic units offering online programs. Support the Associate Vice President and in identifying recruitment, admissions, and student support needs for online programs. Direct, allocate, and coordinate program management support to align with strategic planning. Implement innovations in the field of online admissions and program management. Reports to the Associate Vice President, Kent State Online.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS:

Duties/essential functions may include, but not be limited to, the following:

Direct and manage programs and initiatives assigned by the Associate Vice President, Kent State Online, from idea through implementation.

Responsible for tracking online program approvals, delivery timelines, and communicating all changes to the appropriate Kent State Online units.

Work with Enrollment Management, Graduate Studies, and academic units to develop and implement effective communication strategies and student-first processes to remove barriers to online student applications and admissions.

Serve as a liaison to various stakeholder groups relative to program administrative tasks, such as university services, academic units, and university partners.

Collaborate with academic units to build the admissions funnel for prospective online learners for each online program. This includes maintenance, general communication, and reporting to ensure a smooth process for all applicants.

Develop data-informed program management plans including recruitment and student support strategies in coordination with academic units.

Create dashboards for online program enrollment data to communicate trends and issues with all relevant parties.

Oversee strategic recruitment projects for Kent State Online, including outreach efforts, communication development and execution.

Work closely with the Financial Aid, Registrar and Bursars Offices to ensure accuracy of information and coordinate processes and procedures offered at Kent State Online.

Manage operational, and administrative activities of online degree programs, including student orientations.

Provide requested information to students, faculty, and clients on a range of issues related to online degree programs.

Oversee the creation, maintenance, and retention of documents for online degree programs, including course schedules/carousels, program contact lists, etc.

Oversee online course development contracts and payments.

Provide direct supervision of unclassified staff, including conducting performance evaluations, professional development, and ongoing training of staff.

Responsible for data collection and reporting of data pertinent to assigned programs and initiatives.

Serve on various department, division, and University committees.

Perform related duties as assigned.

MINIMUM QUALIFICATIONS:

Master’s degree from an accredited university or college in higher education or a relevant field. Six years of progressively responsible experience in online program management, student services, and/or online admissions in Higher Education; including three years of supervisory experience.

Preferred Qualifications:

Demonstrated experience leading complex projects and change initiatives.

Knowledge Of:

Higher education organizational structure
Strategic planning
Organizing/implementing processes and procedures *
Financial aid, registration, and/or student billing *
Customer relation management (CRM) systems *
Student information systems *
Microsoft Office Suite
Family Educational Rights and Privacy Act (FERPA)
Data Visualization software (Microsoft PowerBI) *

Skill In:

Written, verbal and interpersonal communication with the ability to communicate effectively with all components of the university and external constituents *
Advising, collaboration and strategic planning *
Implementing projects and assessment of program initiatives

Ability To:

Provide leadership and to direction to others; analyze situations and develop effective solutions
Independently manage multiple projects and functions and prioritize workflow *
Enterprise and project management computer applications*
Adapt to new technology, software, and procedures as required *
Plan and direct work activities to manage time effectively and set priorities
Exercise discretion in distributing and receiving information of a confidential and sensitive nature
Communicate effectively with the University community

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which may require assessments. Assessments could take the form of interview questions, a request to provide work samples or a written or practical test to assess job related competencies.

Working Conditions/Physical Requirements:

None

Value Statement

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.